Privacy Policy
For the purpose of these Terms and conditions, “Data” means all electronic data or information, including personal data submitted by you via our Website and email. You recognize and acknowledge that in order to facilitate the provision of Medical Services for you, we will need to provide certain details of your personal information, including any medical information or records you provide to us, to licensed Medical and Healthcare Providers. You explicitly consent to the transfer and disclosure of your personal and non-personal information to these Medical and Healthcare Providers. We may also use your contact details, including your phone number and email address to contact you in future.
The protection of our users’ personal information is extremely important to us. FlytoTreat endeavors to protect your privacy and the privacy of others who access the Website and use our service and facilities. We will never sell to, or share your information with, any third party at any time without your permission. The information that we collect from our users is used only to facilitate the selection of desired destinations and medical procedures, and to make the necessary travel arrangements for clients.
However information sent over the Internet cannot be guaranteed to be completely secure as it is subject to possible interception, loss or alteration. You understand and agree to assume the security risk for any information you provide to us. We are not responsible for any information sent over the Internet and will not be liable for any damages or other loss incurred in connection with any information sent by you to us or to a Healthcare Provider, or any information sent by us, a Healthcare Provider or any third party to you over the internet.
User by providing FlytoTreat any personal or medical information hereby agrees that FlytoTreat may send it to third parties and that user hereby waives any liability towards FlytoTreat and indemnifies FlytoTreat for any use of the information by FlytoTreat. You must be an adult or have parental or guardian’s permission to submit a request or contact information on this website.
TERMS OF SERVICES
At FlytoTreat we understand you have choices. However, we believe that the quality of our services makes us apart from other Medical tourism service providers.
We recommend well-established, accredited surgeons and practitioners, known for strong reputation in specific medical procedure selected based on your treatment.
We offer a wide range of World class clinics and hospitals to choose from.
We forward your medical records to your chosen healthcare facility to receive treatment advice.
We apply for your Visa Authorization Code with your request of service from FlytoTreat.
We assist you to arrange your trip, such as booking your tickets, accommodation and transfer.
We ensure you are received at the airport and helped at every stage of your stay.
We provide you a language interpreter.
We assist you to plan your recuperation trip after the medical procedures are complete to explore the country as a tourist
Therefore, with a defined and tailored service to your needs we have defined our services below.
Treatment Packages
All treatment packages offered by FlytoTreat is for one individual adult. The packages cannot be combined or altered with any other promotion or offer and the prices on the website can change without notice. The package cannot be exchanged or substituted with any other offer or to receive the cash value of services offered in the package.
After the initial pre-treatment consultations and evaluation of medical records, FlytoTreat would quote you the cost of the procedure which the quote is only valid for 60days after the day the quote was submitted to patient. However, if a deposit is received the quote will be locked for 6 months. The quotation would include only the services detailed in it. If any non-predicted costs appear after the face-to-face consultations and subsequent pre-treatment medical examination or diagnostic report , they will be properly detailed in order to obtain your authorization and consent. Before the procedure you are required to pay for full procedure / treatment cost to FlytoTreat.
Tests
The patient shall provide any tests such as blood, urine, x-rays, CT scans, MRI, colonoscopy, endoscopy, sample collection, and/or any related tests depending on the treatment procedure which doctor/surgeon has requested prior to receive the treatment. If for any reason this information is not provided and patient decides to give these tests prior to procedure and for any reason the tests are abnormal and unsatisfactory which leads to more tests or cancelation of treatment, the charges and costs of such tests must be paid in full and the treatment packages do not cover such charges.
Medical condition/history
Patient is responsible to inform FlytoTreat with any prior treatments that has received. The onus is on patient to provide necessary documents and medical reports related to such treatments. If patient has not provided or advised FlytoTreat with such information and the treatment being received is effected by such misrepresentations which results in cancelation of treatment or more related tests, the cancelation and tests charges is patient’s responsibility and must be paid in full prior to departure from.
Personal information
Patient agrees that all given information are true. Such information are considered as medical conditions and reports and personal information. If patient misrepresents himself/herself FlytoTreat is not responsible and patient is liable for all legal fees.
Visa
Based on patient’s requests, FlytoTreat will be assigned on behalf of the patient to apply for visa to travel. The administration fee varies depending on the country of citizenship of the patient at time of request. The onus is on patient to provide FlytoTreat with correct and true personal information. If patient misrepresents himself/herself which results to visa rejection, FlytoTreat cannot be held liable for such misrepresentation and the administration fee will not be refunded.
All collected information from patient is strictly used for visa procedure and is given to third parties, such as Ministry of Foreign Affairs (MFA), and/or Ministry of Intelligence, and/or travel agencies.
The e-visa will only be applied when the patient makes the visa administration fee payment through any payment option provided by FlytoTreat and all information is collected and completed. If for any reason such as death or accidents, war, sudden medical conditions, trip cancelation or any personal reason that the patient withdraws from visa application after the application reference number is issued the visa administration fee is not refunded. The visa procedure time is not guaranteed by FlytoTreat and this can vary by MFA.
The e-visa is provided electronically to patient and based on the patient’s request and citizenship the visa can be issued at the Imam Khomeini Airport or country of resident and a fee of visa issuance must be paid according to Embassy in the country of patient resident that has been selected at time of application. Patient in written request at time of completing the application may request not to have the visa stamped in the passport.
Tickets
The patient shall not reserve and book any airplane tickets until e-visa is issued and received by patient. If for any reason the patient reserves or books airplane tickets and the e-visa was not issued or rejected, FlytoTreat is not responsible for such penalties or payments and damages to the patient.
Interpreter
We assign our interpreters to our patient based on the language they speak. However, British, Canadian and US citizen’s interpreter is assigned by the Ministry of Foreign affairs and there is a daily charge of $80usd that the patient is responsible to pay. If the scheduled trip is to be changed the patient is to pay a penalty for the change of date. The interpreter assigned by MFA cannot be changed or cancelled for any reason by the patient or FlytoTreat.
The interpreter only accompanies the patient for services assigned by FlytoTreat, or else the patient must pay a fee for the excessive performance of the interpreter addition to the cost of its procedure which patient will be informed on the hourly or daily rate of the interpreter. The Interpreter cannot accompany the patient for more than a full 24hours due to employment laws and regulations. The interpreter assigned by FlytoTreat may be changed for any reason at any time without notice.
Transfer
Our transfer from/to airport is with our partner company vehicles. The type or condition of the vehicles is not guaranteed by FlytoTreat. The transfer between hotel/ clinic/hospital and other city transfers may be with any car other than what patient has been transferred from airport.
FlytoTreat provides transfer services to the patient and individuals signed with FlytoTreat prior to departure. Any person that has not been registered for transfer and accommodation must pay the fee and any charges that is along with such changes. If Patient has more than 2 luggage’s or bags or carry-ons the extra fee of transferring the belongings are with the patient and individuals accompanied by patient.
SIM Card
The sim card provided to patient is complimentary from FlytoTreat in packages and the data and minutes loaded on the sim card is limited to the duration stay of the patient. Ongoing recharge of the sim card is the responsibility and cost to patient. The minutes, text messages and data are under the laws and regulations and any misuse of the sim card is the responsibility of the patient and FlytoTreat is not held liable. Therefore, some websites are not prohibited to be viewed and used by patient.
If patient has traveled and used his/her cellphone device insome country on a prior trip, it may need to be registered and certain governmental fees may be applicable which these charges are patient’s responsibilities.
Accommodation
The accommodation selected by patient or offered in treatment packages by FlytoTreat is subject to change based on the following factors:
The hotel/accommodation cannot be changed or cancelled prior to patient’s arrival. If patient for any reason cancels the trip or changes the hotel/accommodation for any reason the patient is responsible to pay one night or cancelation fee.
FlytoTreat has discontinued receiving service with the hotel/accommodation selected by patient or offered in treatment package.
The check in time is 14:00 and check out time is 12pm noon. If for any reason the check in/out is not with in the given time, the hotel/accommodation charges are applied and patient is responsible for these charges. If patient damages or uses any services which a fee is applicable, the patient is responsible to pay for damages and fees to hotel/accommodation before vacating the accommodation.
Doctor consultation/visit
Based on the treatment a patient selects, FlytoTreat offers three consultations prior to physical visit. Any additional consultations that patient requests to receive from doctor/surgeon or clinic will be with a charge of $15usd.
After patient arrives in each country there will be a physical visit with the assigned doctor/surgeon/clinic when specific tests based on the treatment will be scheduled and if the tests were acceptable the patient will receive treatment and based on the treatment being received the patient will have post treatment doctor/surgeon/clinic visits. FlytoTreat will provide these details when advising patient at time of treatment inquiry.
Treatment Material/Device
Each treatment may require certain materials to be used, such as cosmetic, orthopedic and dental implants, e.g. Botox, fillers, and or any other type of material or device to be injected or inserted in to patient’s body. These materials will usually be discussed and selected at time of treatment inquiry prior or if such information is not sent or received FlytoTreat shall select these materials and its manufacturer or brand. If patient decides to make any changes to these materials and/or devices the fee for such changes is patient’s responsibility.
Nurse/caregiver
If patient requires a certified nurse during recovery the charges vary depending on the hours, days and services the certified nurse provides.
A caregiver has limited abilities and is only to accompany the patient during recovery and charges are per hour or day.
Patient can inquire a nurse or caregiver to accompany patient at the hotel/accommodation/clinic/hospital under certain circumstances such as gender and hotel/accommodation/clinic/hospital regulations at a fee.
Meal/Food
Meals and foods are based on patient’s appetite and medical conditions of the patient before or after the treatment procedure. If patient has any requirements or allergies to certain food/ vegan/ vegetarian he/she must inform in writing to FlytoTreat at time of trip arrangements and any charges for such requirements is the responsibility of the patient. FlytoTreat is not responsible for patient’s meals or food during stay in destination unless it is stated and agreed by FlytoTreat and patient.
Change of Trip Plan
The patient at any time during treatment plan cannot change or withdraw without the written consent of FlytoTreat. If patient leaves, or withdraws during the treatment plan FlytoTreat has no responsibility for patient’s safety and health concern, and the deposit or amount that has been paid prior to withdraw will not be refunded.
Currency Exchange
We offer the exchange of Euro or USD dollar at FlytoTreat rate. Only USD dollar bills that were printed from 2011 are accepted. If patient would like to exchange USD bills printed prior to 2011 the exchange rate is less than the daily exchange rate and 500 euro bill is not exchangeable please carry smaller bills.
Recovery rooms
Recovery room is offered to all patients upon request. After patient is released to recovery area, depending on the treatment patient has received, there are few options patient may consider:
Patient can be transferred to hotel with doctor or surgeons permission.
Patient can request to stay overnight in recovery area and pay the fee to clinic or hospital.
Patient can request to stay overnight in a private recovery room and pay the fee to the clinic or hospital.
Allergies
FlytoTreat is not responsible for any allergies patient may overcome by taking certain medication doctor or specialist prescribed or any weather or food allergies upon arrival, and or during stay in destinaton.
Insurance
Our patients who will receive treatments from FlytoTreat will be issued a complimentary travel insurance.
Payment/deposit
If a deposit is made for VISA application reference number and the visa is rejected from the Ministry of Foreign Affairs (MFA) for any reason the application fee paid by the patient is non-refundable.
The patient shall pay a deposit for scheduling doctor/clinic/hospital appointments in advance.
The patient is responsible to pay for the transaction fee of the bank transfer (domestic and internationally)/online payment/PayPal business which varies based on the origin of the payments and patient will be informed about the amount that may be between 2.99% to 5%.
For cancellations less than 72 hours of the scheduled doctor/clinic/hospital appointments a refund will not be issued, unless if there is an emergency such as accidents, death, flight departure delays and cancelations or medical conditions or emergencies which a refund of deposit with 12% administration fee will be made.
All deposits made if to be refunded are subject to an administration fee of 12%.
In regards to refund of unused / unutilized services (which are paid for and cancelled in advance), the refund amount would be worked out on the basis of cancellation policy as described above and the amount would be accordingly refunded to the person who has made the payment to us. Please note that the refund process may take 3-10 business days due for accounting and administration process.
FlytoTreat Liabilities
FlytoTreat shall not be liable for any delays and alterations in the program or expenses incurred – directly or indirectly – due to natural hazards, flight cancellations, accident, breakdown of machinery or equipment, breakdown of transport, weather, sickness, landslides, political closures or any untoward incidents.
We shall not be liable for any loss, injury or damage to person, property, or otherwise in connection with any accommodation, transportation or other services, resulting – directly or indirectly – from any act of GOD, dangers, fire, accident, breakdown in machinery or equipment, breakdown of transport, wars, civil disturbances, strikes, riots, thefts, pilferage’s, epidemics, medical or custom department regulations, defaults, or any other causes beyond our control.
The signed terms and conditions documents with payment receipt of any amount from patient/participant shall be binding on the Participant / Patient and constitutes a contract between FlytoTreat and the Participant / Patient.